* Please note that some products will be shipped directly from our partners and therefore you may receive your order in multiple packages - a packing slip will be included in your parcel indicating which items have been included.
How much do you charge for shipping in Australia?
Shipping costs will be calculated at checkout and is dependent on item weight and destination. Free shipping is available Australia Wide for all orders over $150.00 (excluding bulky items - see below).
Some of our products are marked as BULKY. Additional charges may be applicable for bulky items and these will be calculated at checkout.
Please note: Bulky items require a physical address for delivery, as we are unable to ship to a PO Box.
Bulky items are not eligible for any free shipping promotions.
Do you ship internationally?
At this stage, we do not ship internationally outside of Australia. We are hoping to be able to offer international shipping in the near future.
Can you ship to PO Boxes?
Yes we can ship to PO Boxes, however for our oversized and bulky items we are not able to deliver to PO Boxes or Parcel Lockers. We will contact you should this be the case.
How long will it take my order to ship?
We dispatch all of our orders within 24-48 hours of receipt.
Please note we do not ship over the weekend or on public holidays, so any orders placed on a Friday afternoon/Saturday/Sunday it will go out the following Monday.
Will I be given a tracking number?
All of our orders are sent with tracking so you can follow your parcel's progress. A tracking number will be provided in your shipment confirmation email which will link back to the relevant Courier company your parcel has been sent with.
Please note that some products are shipped directly from our partners and therefore you may receive more than one tracking number if this is the case.
How long will it take for my item to be delivered?
Depending on where you are based in Australia, your parcel will generally be delivered within 3-7 business days. Please note that due to Covid-19, some deliveries may be delayed.
Some carriers are currently experiencing significant delays. These delays are mainly due to:
Borders Locked Down – Some states across Australia have had their borders locked down and there are large delays to get through border check points. This has added more time to deliver to these locations.
Grounded flights - As there are far less flights interstate and overseas, and borders have been locked down or require stringent checks before crossing, it means freight is now travelling by road where it can.
Influx in online ordering – Carriers are currently experiencing an influx of parcels 3x the Christmas period volume.
Less scans for tracking – To ensure parcels keep moving, there will be limited scans on items which will result in delayed tracking. Some items may reach their destination before tracking appears.
All Services – Currently both standard and express services are experiencing the same delays.
We ask for all our clients’ patience and understanding in this difficult time on the freight delays and impacts, as these matters are beyond anyone’s control.
My parcel has not arrived, what do I do?
If you are concerned your parcel is lost, please contact us via email at email@example.com and we will chase up with the relevant carrier on your behalf.