Please note that some products will be shipped directly from our partners and therefore you may receive your order in multiple packages.
How much do you charge for shipping in Australia?
Shipping costs will be calculated at checkout and is dependent on item weight and destination. Free shipping is available Australia Wide for all orders over $150.00 (excluding bulky items - see below).
Some of our products are marked as BULKY. Additional charges may be applicable for bulky items and these will be calculated at checkout.
Please note: Bulky items require a physical address for delivery, as we are unable to ship to a PO Box.
Bulky items are not eligible for any free shipping promotions.
Do you ship internationally?
At this stage, we do not ship internationally outside of Australia. We are hoping to be able to offer international shipping in the near future.
Can you ship to PO Boxes?
Yes we can ship to PO Boxes, however for our oversized and bulky items we are not able to deliver to PO Boxes or Parcel Lockers. We will contact you should this be the case.
How long will it take my order to ship?
We dispatch all of our orders within 24-48 hours of receipt.
Please note we do not ship over the weekend or on public holidays, so any orders placed on a Friday afternoon/Saturday/Sunday it will go out the following Monday.
Will I be given a tracking number?
All of our orders are sent with tracking so you can follow your parcel's progress. A tracking number will be provided in your shipment confirmation email which will link back to the relevant Courier company your parcel has been sent with.
Please note that some products are shipped directly from our partners and therefore you may receive more than one tracking number if this is the case.
How long will it take for my item to be delivered?
Depending on where you are based in Australia, your parcel will generally be delivered within 3-7 business days. Please note that due to Covid-19, some deliveries may be delayed.
My parcel has not arrived, what do I do?
If you are concerned your parcel is lost, please contact us via email at firstname.lastname@example.org and we will chase up with the relevant carrier on your behalf.
From a delivery perspective all our couriers have provided formal notices – all operating in the same scenarios.
Please see summary below:
- All deliveries that require Signature will be done as Authority to Leave (ATL) if the customer is not home.
- The drivers will still ring the doorbell but will apply a distance of approx. 2m from the front door and not ask for a physical signature.
- For all deliveries marked as ATL, delivery process will remain the same. In the case the parcel cannot be left in a safe place in either situation, the parcel will be taken to a respective collection point (Depot/ Parcel Connect Agents etc) for the customer to collect.
We ask for all our clients’ patience and understanding in this difficult time on the freight delays and impacts, as these matters are beyond anyone’s control. Having said that, the above processes and delays may change at any given time. We will provide any updates as soon as we receive them and do our very best to maintain our high level of service.